VEGASWORKS
IT·via Adzuna·5 days ago

Sr Telecom Analyst

Berkshire Hathaway Energy — Las Vegas, Clark County

Salary
$72k
Type
Full-time
Source
Adzuna

Description Basic Purpose Performs advanced analysis, design, and support of Customer Experience technologies, with a primary focus on Genesys Cloud IVR and ACD platforms. Leads complex initiatives across telephony, rout

Responsibilities

  • ◆Description Basic Purpose Performs advanced analysis, design, and support of Customer Experience technologies, with a primary focus on Genesys Cloud IVR and ACD platforms.
  • ◆Leads complex initiatives across telephony, routing, and integrated customer service systems to ensure reliable, scalable, and cost-effective solutions.
  • ◆Responsibilities Essential Duties and Responsibilities IVR / ACD Design & Development Designs, develops, and maintains IVR call flows using Genesys Cloud Architect, including…

Highlights

ITFull-time
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